Business Process Outsourcing

With a tough economy out there putting pressures on profit margins and technology savvy customers demanding best in class service, companies are struggling to maintain profitability. Business Process Outsourcing (BPO) is a premeditated step for companies looking to improve service levels, reduce costs, streamline processes, improve process efficiencies, and gain access to best-in-class processes without investing in requisite technology and skills.

Today, customers want to partner with BPO vendors who can add value to their business and provide competitive differentiation. To meet this need, the BPO industry is evolving from a labour arbitrage “Lift and Shift” model towards a value driven Utility model.

Fusion Systems in Business Process Outsourcing

We go beyond SLAs with our approach to process outsourcing. Our industry leading process platform Base enables our customers to run standardized and efficient operations. Our clients gain insights, business growth, and measurable business impact through pre-built process asset based solutions, industry focused platform BPO solutions, and integrated IT BPO services. Our expertise lies in:

  • Pre-built Process Asset Based Solutions – With a focus on process improvements and business outcomes we have developed many efficient solutions based on process assets through a dedicated solution development organization.
  • Industry Focused & Platform Based Solutions - Leveraging Fusion Systems assets in Alliances, we provide integrated IT and BPO SLAs and innovative pricing/commercial models for our key clients.
  • Driving Predictable Business Outcomes - Leveraging technology, tools, and analytics we help customers transform operations on-site before shifting to vendor. Our industry specialists along with the Fusion Systems group enable this transformation.
  • Investing in Industry Leading BPO Platform – Fusion Systems is a flexible, adaptable, and customizable BPO platform. It supports unique processes to deliver business outcomes, institutionalize knowledge, ensure transparency, controls, compliance, and drives down the cost of operations.
  • Delivering Insights & Measurable Business Impact through Business value meter – Our one stop shop tracks and reports the value delivered to customer through process re-engineering.
  • Standardized Processes across Expanding Global Locations – We deliver 24X7 operations through one standardized global process.

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